What is your shipping policy?
If an order is placed before 12PM (PST), we will ship it out the next business day, or earlier, if possible. If an order is placed after 12PM (PST), we will ship it out in two business days, or earlier, if possible. All orders will ONLY be shipped out if we have received payment. In cases where there are a lot of pending orders ahead of yours, your shipment may be delayed.
What is your shipping rate?
Shipping rates are estimated during checkout. After the total weight of your complete order has been confirmed, the shipping charge will be adjusted. Depending on the weight of your order, the shipping charge may be more or less than your estimated quote. If it is more, you must make a payment before the order is shipped out. If it is less, you will be refunded the next day after your order is shipped out.
How can I track a package?
A shipping confirmation email will be sent with a tracking number once your order has been shipped out.
What is your shipping policy for 2-Day or 3-Day orders?
2- and 3-day orders must be made before 12PM (PST) in order to be shipped out that day. If a 2- or 3-day order is placed after 12PM (PST) it will be shipped out the next business day.
OUT OF STOCK
If an item(s) is out of stock we will ship all items that are available & ready to ship. For the items out of stock we will update comment section on order with out of stock items.
What is your return policy?
If you wish to return merchandise for whatever reason, you must send a request to firstname.lastname@example.org within 3 BUSINESS DAYS of receiving the package, according to the tracking number. ABSOLUTELY NO EXCEPTIONS WILL BE MADE.
Your return request email must include:
- Order number
- Item number: Quantity & Color
- Reason for return
- Photos of the merchandise you wish to return
Once your request has been approved, a Zenu Fashion representative will email our RMA (Return Merchandise Authorization) form. You must fill this form out completely and include in the returned merchandise box.
Merchandise must be shipped back within 2 DAYS of receiving approval from a Zenu representative. This means you must ship it out within 2 days via USPS GROUND (we will be apying the shipping fee only if the package is sent GROUND), we do not have to receive it within 2 days. If you do not ship within the 2 day period, your return will be cancelled. ABSOLUTELY NO EXCEPTIONS WILL BE MADE.
ALL RETURNED MERCHANDISE WILL BE GIVEN AS STORE CREDIT.
Merchandise must be unworn and in original packaging.
There is a 20% restocking fee for all non-defective returned merchandise. Customer is responsible for shipping charges to return merchandise. Refund for non-defective merchandise will be made with store credit.
Shipping fees to return defective merchandise will be reimbursed ONLY if sent via USPS GROUND. We will not be responsible for any returned shipping fees if sent via any other method besides USPS GROUND. Refund for defective merchandise will be made with store credit.
How do I make an exchange?
There are no exchanges.
We are not able to provide destination country tax or duty charge. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. zenufashion.com will NOT be responsible for any of the above duties and fees.
If the order arrives at your country and any of the following occur:
(1) The customer refuses to accept the package.
(2) No attempt is made in the country of destination to deliver the package.
zenufashion.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund.
All payments will be made by PAYPAL. and refunds will be given by STORE CREDIT.
What is your return policy for international orders?
All refunds will be given by STORE CREDIT. NO EXCEPTIONS WILL BE MADE.
You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order.